faq-02

Product Related Questions

Do your products contain gluten?

All of our products are completely gluten free!

Do your products contain any other known allergens?

Our products are free of dairy, wheat, eggs, soy, peanuts and treenuts. We do not use sulphites or any other preservatives (that’s the beauty of flash freezing!).

We often get asked about our smoking process and what kind of wood we use. Although that information is proprietary, we can tell you that it is a special blend of hardwoods. If you have an allergy to certain woods please contact us and we can let you know if our products are safe for you to consume.

Are you federally licensed?

Yes. Our production facility is a federally registered plant with the Canadian Food and Inspection Agency (CFIA). The Fish Inspection Regulations, under the authority of the Fish Inspection Act, regulate the product and process standards that contribute to the acceptable quality, safety and identity of fish and seafood products that are processed in federal establishments for interprovincial or export trade or that are imported into Canada.

What is the shelf life of your frozen vacuum-packed fish?

While in a frozen state, the product has a shelf life of roughly 18 months prior to the quality of the product beginning to degrade.

How should I thaw my fish?

We highly recommend making a small slit in your vacuum sealed portion and thawing your frozen product in the refrigerator overnight. The product should be consumed within 72 hours of thawing.

Shipping Related Questions

Why can’t you process the shipping fees online?

Unfortunately the current FedEx API (the tool that integrates shipping functionality into a website application), does not take into account remote postal codes when calculating priority overnight service. To ensure your order arrives frozen we personally call and confirm the shipping delivery time and cost with FedEx before confirming your order. We don’t want your fish to thaw before it gets to you!

Where do you ship to?

We can ship anywhere in North America, baring certain remote locations. When FedEx is unable to ship priority overnight to certain locations, we work with our customers to arrange alternative methods of shipping. 

How are your products packaged for shipping?

Our products are packed inside air-tight coolers, which are then boxed for shipping. The coolers do not need ice and keep our products completely frozen for 48 hours.

Why do you use FedEx Priority Overnight?

Our products are fresh-frozen and to ensure that they reach you in a frozen state we use FedEx priority overnight. It is a premium service so it costs a bit more, but it’s worth it to us to make sure you get what you paid for.

Do you have a minimum order amount?

In order to keep shipping costs reasonable, a 5 pound minimum order is required.

Sustainability Related Questions

What is Ocean Wise? Why we chose Ocean Wise?

Ocean Wise is a conservation program created by the Vancouver Aquarium aimed at  educating and empowering consumers about the issues surrounding sustainable seafood. The Ocean Wise symbol next to a seafood item is the Vancouver Aquariums assurance of an ocean-friendly seafood choice. The program works directly with restaurants, markets, foodservices and suppliers to ensure they have the most current scientific information regarding sustainable seafood and to help them make ocean-friendly buying decisions. We at Haida Wild chose to partner with Oceanwise because with over 3,100 Ocean Wise partner locations across Canada, Ocean Wise makes it easy for consumers to make sustainable seafood choices that ensure the health of our oceans for generations to come. Learn more at oceanwise.ca