Shipping and Privacy Policy

SHIPPING

Shipments of frozen products are arranged via priority air courier. Please call (250) 626-3848 or email office@haidawild.com for shipping quotes on frozen products. Due to our high shipping volume combined with our corporate discounts, we are able to pass on the savings and reduce the cost of your shipping. We are able to ship your fish for overnight delivery. While overnight delivery is available to most areas, there are rural or remote areas that require alternative methods. Should you reside in an area that is not available for overnight courier delivery we will contact you with the alternative and make the necessary arrangements. For residents of the Vancouver Lower Mainland, there is also a pick-up option available from our South Terminal office in Richmond.

SHIPMENT NOTIFICATION:

When your order is processed, we will email you the tracking information so that you can track the progress of your shipment on the courier’s website. Haida Wild Seafoods also tracks each shipment to ensure all deliveries are made on time.

HAIDA WILD PRIVATE POLICY

We are committed to ensuring your privacy and we believe in giving you full disclosure about the information we gather and what we do with it. You can be confident that we do not sell or exchange our customer’s names and email addresses, or any other information about our customers, with third parties, without your consent.

ABOUT YOUR PERSONAL INFORMATION

We may have collected personally identifiable information from various contact forms on our website or from our electronic newsletter subscription form. This information includes, but not limited to, name, mailing address, email address, demographic information, interests and preferences, user defined settings. We may use the information we collect to contact our customers through both email and regular mail to alert them of new products and services or announcements. We use demographic and profile data to tailor our visitor’s experience at our site, showing them content that we think they might be interested in, and displaying the content according to their
preferences. We make every reasonable effort to protect against the loss, misuse, and alteration of personal information under our control. Our security policies are periodically reviewed and enhanced as necessary. You always have the option to instruct us not to use your name, address, e-mail address, etc. beyond providing you with the product, information or service you requested.

TRACKING AND OPT-INS

We take the issue of unwanted email seriously therefore we provide the necessary tools to help assure and enforce the opt-in and opt-out nature of the service. Visitors may opt-in from the website or from the “subscribe” link provided on the bottom of each electronic newsletter. Each visitor that opts in is sent notification by email and is given the option to unsubscribe just in case that they have been subscribed in error or without their consent. Each electronic newsletter message that we send has an “unsubscribe” link. This gives the customer the option to be removed from the subscriber database so that they do not receive future mailings. We also provide opt-out protection so that when an email address is removed, the system remembers that you have opted-out and prevents you from being mistakenly re-added to the subscriber list. Each time you visit our website we automatically recognize your IP address, Internet service provider, operating system platform, and browser type. We also collect statistical information on which pages and images are accessed at our site, however
you cannot be identified as an individual based on our website log files. We also track statistical information from our electronic newsletter campaigns such as number of impressions and number of click-throughs, however, they are not reported on a per subscriber basis.

SPAM AND SECURITY

We do not condone nor support UCE (Unsolicited Commercial Email) or SPAM. We work with all of our customers to make sure they understand and abide by common principals of email protocol and “opt-in” policy. Our web, email and database servers are hosted in a highly secure, state-of-the-art data center with the latest in firewall protection. Our servers always have the latest security updates from the manufacturers. Data is backed up on a nightly basis.